At Direct Duct Supplies, we want every customer to shop with confidence. We are committed to providing a secure, straightforward, and reliable checkout experience. This Payment Policy explains which payment methods we accept, how payments are processed, and the measures in place to help protect your payment information.
We accept secure payment methods made available at checkout. Available payment options may include:
The payment methods displayed during checkout are the most up-to-date payment options currently available for your order.
All payments made on our website are processed through secure and trusted payment gateways. We take payment security seriously and use industry-standard safeguards to help protect your personal and payment information during the checkout process.
We do not store or have direct access to your full card payment details. Payment transactions are handled securely by authorised payment providers.
Once your order has been placed successfully and payment has been authorised, you will receive an order confirmation email with the details of your purchase. If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder first, then contact us for assistance.
All orders are subject to payment authorisation and verification. In some cases, we may need to carry out additional checks before accepting and processing an order. This helps us protect both our business and our customers against fraudulent transactions and unauthorised use.
If there is an issue with your payment, your order may be delayed or cancelled until the matter is resolved.
Customer security and satisfaction are a top priority for us. We work with secure payment partners and take reasonable steps to maintain a safe online shopping environment. If you believe there has been an unauthorised payment attempt or experience any issue during checkout, please contact us as soon as possible so we can help.
All prices displayed on our website are shown in the applicable currency listed at checkout unless otherwise stated. Any applicable taxes, delivery charges, or fees will be shown during the checkout process before you complete your purchase.
If your payment is declined, please check that your billing details are entered correctly and that your payment method has sufficient funds or authorisation. If the issue continues, please contact your payment provider or bank directly. You may also try an alternative payment method offered at checkout.
If you have any questions about payments, billing, or checkout, please contact us using the details below:
Contact Information:
Company: DDS HOLDINGS GROUP LIMITED
Company number: 17049683
Address: Pall Mall 1 Pollen Square, 59 King Street, Manchester, England, M2 4PD
Phone: +44 161 439 1253
Email: info@directductsupplies.com
Hours: Mon–Fri: 8:00 AM – 6:00 PM
Contact Information:
Company: DDS HOLDINGS GROUP LIMITED
Company number: 17049683
Address: Pall Mall 1 Pollen Square, 59 King Street, Manchester, England, M2 4PD
Phone: +44 161 439 1253
Email: info@directductsupplies.com
Hours: Mon–Fri: 8:00 AM – 6:00 PM
