Privacy Policy

Last Updated: April 2026

This Privacy Policy describes how Direct Duct Supplies ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase (collectively, the “Services”).

In this policy, “you” refers to any user of our Services, including customers and website visitors.

We aim to ensure all information on our website is accurate and up to date. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

How We Collect and Use Your Information

We collect personal information depending on how you interact with our website.

We use your information to:

  • Process and deliver orders
  • Communicate with you
  • Improve our website and services
  • Comply with legal obligations
  • Enforce our policies
  • Protect our business and customers

We process your personal data in accordance with applicable data protection laws, including the UK GDPR.

What Personal Information We Collect

1. Information You Provide Directly

Contact Information

  • Name
  • Address
  • Email address
  • Phone number

Order Information

  • Billing address
  • Shipping address
  • Order details
  • Payment confirmation

Account Information

  • Username and password
  • Security-related information

Customer Support Information

  • Messages or details shared when contacting support

You may choose not to provide certain information, but this may limit your access to some features.

2. Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on site
  • Interaction data

This is known as Usage Data.

3. Information from Third Parties

We may receive information from trusted providers such as:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Analytics and marketing partners

These providers process data according to their own privacy policies.

How We Use Your Information

Providing Products and Services

We use your information to:

  • Process payments
  • Fulfil and ship orders
  • Send confirmations
  • Manage accounts
  • Handle returns and exchanges

All payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment details.

Marketing and Advertising

We may send:

  • Promotional emails
  • Special offers
  • Product updates

You can unsubscribe at any time.

Security and Fraud Prevention

We use your data to:

  • Detect fraud
  • Prevent unauthorized transactions
  • Protect customer accounts

Customer Support and Improvements

We use your information to:

  • Respond to inquiries
  • Improve website functionality
  • Enhance user experience

Our customer support team is available via email and phone to assist with any queries or concerns.

Cookies

We use cookies and similar technologies to:

  • Remember preferences
  • Analyse traffic
  • Improve performance
  • Deliver relevant ads

You can manage cookies through your browser settings, though disabling them may affect functionality.

Sharing Your Information

We may share your data with:

  • Service providers (payments, shipping, IT, analytics)
  • Marketing partners
  • Legal authorities (if required)
  • Business partners involved in delivering services

We only share what is necessary to provide our Services.

Third-Party Websites

Our website may include links to external sites. We are not responsible for their privacy practices.

We recommend reviewing their privacy policies.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove the data.

Data Security and Retention

We take reasonable steps to protect your data, but no system is completely secure.

We retain personal data only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Request data portability
  • Restrict processing
  • Withdraw consent
  • Opt out of marketing

To exercise any of these rights, please contact us using the details below.

Returns & Customer Rights

We comply with UK consumer protection laws, including your rights to returns, refunds, and cancellations where applicable.

Please refer to our Returns Policy for full details.

Complaints

If you have concerns about how we handle your personal information, please contact us first.

You may also contact your local data protection authority if you are not satisfied with our response.

International Data Transfers

Your data may be processed or stored outside the United Kingdom or EEA by our service providers.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Contact Information

Direct Duct Supplies
Direct Duct Supplies is a United Kingdom-based business operating from the address below.

Email: info@directductsupplies.com
Phone: +44 161 439 1253

Address:
23 Hurstbrook Drive
Stretford
Manchester
M32 9JQ
United Kingdom