Welcome to Direct Duct Supplies. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
Direct Duct Supplies is operated by DDS HOLDINGS GROUP LIMITED, a company registered in England and Wales.
By using this website, you agree to use it only for lawful purposes and in accordance with these Terms and Conditions. You must not use the website in any way that may damage the website, impair its availability, or interfere with other users.
Direct Duct Supplies provides ducting and ventilation components including, but not limited to:
All products are intended for use in residential, commercial, and industrial ventilation systems. Product images and descriptions are provided for illustration purposes only, and the actual product may vary slightly depending on manufacturer specifications.
When placing an order through our website, you confirm that:
All orders are subject to acceptance and availability. Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order if fraud, pricing errors, stock shortages, or other issues arise.
All prices displayed on our website are shown exclusive of VAT unless otherwise stated. VAT will be applied at the applicable rate at checkout where required.
We reserve the right to change prices at any time without prior notice. However, once your order has been confirmed and payment has been received, the price will not change for that order.
We accept secure payments via major debit cards, credit cards, and other payment methods available at checkout. Payment must be received in full before an order is processed and dispatched.
All payment transactions are processed securely through authorised payment gateways. Direct Duct Supplies does not store or have access to full payment card details.
We aim to dispatch orders as quickly as possible. Delivery times may vary depending on product availability, delivery location, and courier services.
While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including courier disruptions, weather conditions, or logistical issues.
Once an order has been dispatched, delivery responsibility transfers to the courier service. Customers will receive tracking information where available.
If you receive an incorrect or damaged product, please contact our customer support team as soon as possible so we can investigate and resolve the issue.
Any return requests must be made within a reasonable time after delivery. Products must be returned in their original condition unless defective.
Direct Duct Supplies will not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Our liability is limited to the value of the products purchased through our website where permitted by law.
All content on this website, including text, graphics, logos, and images, is the property of Direct Duct Supplies or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from or related to these Terms and Conditions or the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Direct Duct Supplies reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon publication.
If you have any questions regarding these Terms and Conditions, please contact us:
