Standard Items

At Direct Duct Supplies, we aim to ensure that every customer is satisfied with their purchase. If you need to return an item, please review the policy below to understand our return process and requirements.

Returns & Policy

No exchanges are offered.

A 25% restocking fee may apply to returned items.

Returns (Non-Faulty Items)

In some cases, a 25% restocking fee will be applied.

Items must be unused, undamaged, and returned in their original packaging.

Return shipping costs are the responsibility of the customer.

Timeframes

You must contact us within 7 days of receiving your order.

Once your return is approved, items must be sent back within 14 days of delivery.

Important Information

All returns must be approved before being sent back.

After inspection, a refund will be issued depending on the circumstances.

Return Conditions

To qualify for a return:

Items must be unused, undamaged, and in their original packaging

Customers are responsible for all return shipping costs

You must contact us within 7 days of receiving your order to request a return

Our team will review your request and confirm whether the return can be accepted, along with providing return instructions

Once approved, the goods must be returned within 14 days from the original delivery date.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please notify us within 7 days of delivery so we can investigate and resolve the issue promptly.

When reporting damage or discrepancies, we recommend providing:

Clear photos of the damaged item

Photos of the packaging

A copy of the delivery documentation, if available

Providing these details will help us process your claim more quickly.

Refund or Credit Processing

When returned items arrive at Direct Duct Supplies, they will be inspected to ensure they meet our return requirements.

Once verified, a refund will be issued accordingly, depending on the circumstances and our return policy terms.

Refund Processing time is around 3-5 working days to go back to your original payment method.