Last Updated: 14/04/2026
At Direct Duct Supplies, we are committed to delivering your orders in a clear, transparent and reliable manner. This policy explains our shipping charges, delivery timeframes and conditions.
Shipping Locations
We ship across the United Kingdom, including remote areas such as the Scottish Highlands, islands and Northern Ireland.
We also offer international shipping. Customers outside the UK are advised to request a shipping quote before placing an order.
Processing and Handling Time
Orders are processed within 1 to 2 working days, Monday to Friday.
Orders placed before 2:00 PM UK time are typically processed the same working day. Orders placed after this time will be processed the next working day.
Delivery Timeframes
We aim to deliver all UK orders within 2–5 working days from the date of purchase.
This includes processing time of 1 to 2 working days and transit time of typically 1 to 3 working days after dispatch.
Smaller items generally arrive within 2 to 4 working days, while larger or heavier items may take 3 to 5 working days. Delivery times are estimates and may vary during busy periods, public holidays or due to external courier factors. Delivery services operate on working days only unless otherwise stated.
Shipping Costs
Shipping costs are calculated based on order value, size, weight and delivery method.
All applicable shipping charges are clearly displayed at checkout before payment.
We offer a range of delivery options, including free delivery on selected orders, with standard delivery charges typically ranging between £20 and £40 depending on the service and item type.
Large or bulky items may require recalculated shipping costs. If this applies, you will be contacted before the order is processed.
Some postcodes or remote locations may incur additional charges. You will be informed in advance and given the option to cancel.
Delivery Services
We use a combination of in-house logistics and trusted UK courier partners including Royal Mail, DPD and DX to provide reliable delivery coverage across the UK.
Express and Next Day Delivery
We may offer expedited or next working day delivery options depending on availability, order type and location.
Customers should contact us before placing an order to confirm availability.
Please note that expedited delivery services are not guaranteed and may be affected by courier capacity, operational factors or weather conditions.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delays and Delivery Issues
Delivery times are estimates only and are not guaranteed.
Delays may occur due to courier issues, weather conditions or high demand periods.
If your order has not arrived within 7 working days, please contact us and we will investigate.
Incorrect, Damaged or Missing Items
Please inspect your order upon delivery.
If there are any issues such as incorrect, damaged or missing items, contact us within 7 days of receipt:
Phone: +44 161 439 1253
Email: info@directductsupplies.com
We will work with you to resolve the issue promptly.
Failed Deliveries
If delivery attempts fail due to incorrect information or absence, additional redelivery charges may apply.
Stock Availability
If items in your order are out of stock, your order may be held until all items are available and shipped together.
International Orders DDU
All international orders are shipped on a Delivery Duty Unpaid basis.
Customers are responsible for any applicable customs duties, taxes or import fees. These charges are not included in the product or shipping price.
Contact Information
If you have any questions or special delivery requirements, please contact us:
Email: info@directductsupplies.com
Phone: +44 161 439 1253
Transparency Commitment
We aim to provide accurate shipping costs and delivery estimates at all times. Final shipping charges and delivery options are always shown at checkout before completing your purchase.
